When something goes wrong and support is needed, the faster it is rectified the less disruption it can cause. Remote support allows a technician to view your screen so they can diagnose the problem, and lets them take control and resolve it, all from our offices.
How it works
Our monitoring software allows a technician to directly view and connect to supported machines within a few clicks. Once a support request is raised by phone, email or through our web support portal, a technician will respond and arrange a remote support session. The user doesn't have to do anything and they can either sit and watch in amazement, or go make a coffee.
Although there are certain situations that require a technician to visit, the majority of problems can be rectified remotely. This means there is no waiting around for someone to turn up.
Remote support can be provided anywhere in the world, as long as you have a working internet connection. E.g. You are on a business trip to Australia and an important document wont open? a technician can connect within seconds to help.
Remote Support Benefits
Maximise uptime
Remote support allows us to quickly and efficiently diagnose and rectify problems maximising uptime of your systems.
Fast resolution
There is no need to wait for a technician to drive to you, one can connect to you in seconds.
Easy to do
Once a remote support session is arranged, you don't have to do anything. Even if the machine is turned off we can remotely switch it back on.
Works anywhere
As long as you can access the internet, we can provide remote support.
Multi-Platform
Remote support can be provided to Windows, Mac or Linux devices.