IT SUPPORT TAILORED TO YOUR BUSINESS
We have taken time to ensure our support packages include all the support you require based on your business needs and budget.
PROACIVE MONITORING
Our Proactive Monitoring technology enables us to see potential problems before they occur and are able to detrimentally impact your business. With our custom pre-emptive measures in place we can fix a problem before you even knew you had it, as opposed to reacting to a problem you report, bringing any potential downtime to a minimum.
REGULAR PREVENTATIVE MAINTENANCE
With over 30 years of experience, we have developed our own preventative maintenance procedures. Our monitoring software allows us to perform regular preventative maintenance on your workstations and servers keeping them in optimum condition and further reducing the risk of downtime.
REMOTE, ONSITE, PHONE AND EMAIL SUPPORT
When you do need support there are many ways you can get in touch. You can call, send an email or raise a support ticket direct from your desktop. If your request can't be dealt with remotely one of our experts will visit you onsite as soon as possible, at no extra cost.
REGULAR REVIEW MEETINGS
We like to keep in touch to ensure there are no outstanding or new issues. We will arrange regular review meetings to make sure you are taking advantage of the latest technology available and you are getting the support your business needs.
FAST RESPONSE TIMES
What differentiates Shadow Support Ltd from others is the quality of which we deliver our services. We recognise that the faster we can get you working the more beneficial it is for your business. Our custom monitoring policies ensure our support team are alerted of potential problems as soon as possible.
WE ARE PART OF THE TEAM
Partnering with us is like having your own IT department. By becoming part of your team you have access to our vast knowledge and experience within the IT industry safe in the knowledge that when something does go wrong you can call your IT department for help.
