0121 709 4646info@shadowsupport.co.uk
132 Widney Lane, Solihull, B91 3LH
Home/Nursing & Care Home IT
Empowering care through technology

Nursing and care home IT support

Reliable IT support for care homes across Solihull, Birmingham and the West Midlands, so your team can focus on residents rather than technology.

Who we are

A dedicated IT partner for health and social care

Our mission is to enhance the operational efficiency and quality of care within the health and social care sector.

Our experienced IT professionals understand the unique challenges care facilities face. We combine technical expertise with a compassionate approach to help providers use technology to improve outcomes and streamline operations.

Beyond technical support, we pride ourselves on customer service and reliability. By building a collaborative partnership with your home, we help you use technology effectively, improving the care your residents receive.

Support 7 days a week

Standard hours are 9:00–17:00 on working days, with 7-day support available for nursing and care homes all year round.

Carer helping an older man use a laptop
What we provide

Complete IT support for your home

Remote and on-site support

Fast remote troubleshooting keeps staff productive and costs down, while our engineers attend on-site for hardware, installations and hands-on help.

IT support 7 days a week

Care homes never close, so critical systems must always be working. Nursing and care homes can have technical support 7 days a week, all year round.

Software support

We help you implement and maintain care management software, electronic health records and the specialised applications your care depends on.

Proactive monitoring

Monitoring and preventative maintenance keep the systems that support vulnerable residents safe, functional and efficient.

Hardware support

Supplying, installing and maintaining computers, servers, printers and the devices that are integral to daily operations.

Staff training

Training and ongoing education so your team feels confident using the technology at their disposal.

Remote and on-site

The best of both worlds

Remote support lets us troubleshoot and fix issues quickly, minimising downtime for staff who rely on technology for resident care and administration, and reducing costs by limiting travel.

On-site support remains essential for complex hardware issues, installations and hands-on help. Together, they keep your IT robust, secure and reliable.

24/7 proactive monitoring
Rapid response to issues
Preventative maintenance
Experienced, friendly engineers
FAQs

Nursing and care home IT support FAQ

Why do nursing and care homes need IT support?

IT support keeps the essential systems that manage resident care, staff communication and health records running smoothly. It strengthens data security, streamlines administration and supports compliance, so downtime never gets in the way of care.

Why should you outsource IT support?

Outsourcing gives you specialist expertise and modern technology without the overhead of an in-house team. Your staff can focus on providing quality care rather than troubleshooting technical problems.

How much does outsourcing your IT support cost?

It depends on the size of your home or group, the complexity of your systems and the level of support you need. Book a free consultation and we’ll give you a clear quote.

What hours do you provide support?

Our standard support hours are 9:00–17:00 on normal working days, and nursing and care homes can benefit from support 7 days a week throughout the year.

Areas we cover

IT support within 50 miles of Solihull

We provide IT support to nursing and residential care homes within 50 miles of Solihull, across the West Midlands, Warwickshire, Worcestershire, Staffordshire and beyond, with remote support available nationwide.

50 miles2510BirminghamCoventryWolverhamptonStratford-upon-AvonWorcesterStaffordStoke-on-TrentLeicesterNorthamptonBanburyCheltenhamGloucesterTelfordShrewsburyHerefordDerbyNottinghamSolihull

Our office is on Widney Lane in Solihull, so engineers can reach you for on-site visits, and remote support resolves most issues straight away, wherever you are.

West Midlands

Solihull, Shirley, Knowle, Dorridge, Birmingham, Coventry, Sutton Coldfield, West Bromwich, Halesowen, Dudley, Walsall, Stourbridge, Wolverhampton

Warwickshire

Coleshill, Kenilworth, Warwick, Bedworth, Leamington Spa, Alcester, Atherstone, Nuneaton, Stratford-upon-Avon, Rugby

Worcestershire

Redditch, Bromsgrove, Droitwich Spa, Kidderminster, Evesham, Worcester, Pershore, Malvern

Staffordshire

Tamworth, Lichfield, Cannock, Rugeley, Burton upon Trent, Stafford, Uttoxeter, Stone, Stoke-on-Trent, Newcastle-under-Lyme, Leek

Leicestershire & Rutland

Hinckley, Lutterworth, Ashby-de-la-Zouch, Coalville, Leicester, Loughborough, Market Harborough, Melton Mowbray, Oakham

Northamptonshire

Daventry, Brackley, Towcester, Northampton, Kettering, Corby, Wellingborough

Oxfordshire

Banbury, Chipping Norton, Bicester, Witney

Gloucestershire

Chipping Campden, Moreton-in-Marsh, Tewkesbury, Stow-on-the-Wold, Cheltenham, Gloucester, Cirencester, Stroud

Shropshire

Bridgnorth, Telford, Newport, Ludlow, Church Stretton, Market Drayton, Shrewsbury

Herefordshire

Bromyard, Ledbury, Leominster, Hereford, Ross-on-Wye

Derbyshire & Nottinghamshire

Swadlincote, Derby, Long Eaton, Ashbourne, Ilkeston, Belper, Nottingham

Distances are measured in a straight line from Solihull. Not listed, or further afield? Our remote support and monitoring work anywhere in the UK, so do get in touch.

Free consultation

Let’s talk about your care home’s IT

Book a free consultation and we’ll review your home’s systems and show you how we can help.

Standard support hours are 9:00–17:00 on working days, with 7-day support available for nursing and care homes.

Call us0121 709 4646Emailinfo@shadowsupport.co.uk
Office132 Widney Lane, Solihull, B91 3LH

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